Frequently Asked Questions

You are very likely to find answers to your questions in our FAQs below. If not, please feel free to contact us.

Contact us

Webshop

• When will my order arrive?

  Parts ordered before 15:00 are shipped the same day. When the part will be delivered to you depends on the postal company.

• I cannot find a product in the webshop. Why is that?

  Our webshop is linked to an ERP system. It may be that your product has not yet been entered into our ERP system. You can also order your products via parts@empas.nl. 

• What do the traffic lights mean in the webshop?

  The traffic light by a product in the webshop indicates our stock level of that product. A red traffic light means that the product is not currently in stock. The orange traffic light indicates that we have a limited stock of the product. A green traffic light means we have plenty in stock.

• Can I return my product? And how does it work?
  • Go to the webshop
  • Log in with your details

  

  • Go to your user profile

  

  • Go to ‘Invoices’ in the menu at the right

  

  • Select the relevant invoice

  

  • Then click RMA request

  

  • Fill in the form
  • After you click ‘Send’, we will check the form and contact you
• I have received an incorrect / defective / damaged product. What should I do?
  • Go to the webshop
  • Log in with your details
    
  • Go to your user profile
    
  • Go to ‘Invoices’ in the menu at the right
    
  • Select the relevant invoice
    
  • Then click RMA request
    
  • Fill in the form
  • After you click ‘Send’, we will check the form and contact you
• I have a question about the product description.

  Please contact our sales department. They will be happy to tell you more about the product.

• There is no photo or information by the part in the webshop.

  Our webshop is linked to an ERP system. It may be that the details for the concerned product have not yet been entered into our ERP system. You can send an email to parts@empas.nl. We will then send you the requested information and update the webshop.

• The description on the webshop has not been translated.

  Our webshop is linked to an ERP system. It may be that the details for the concerned product have not yet been entered into our ERP system. You can send an email to info@empas.nl. We will then send you the requested information and update the webshop.

• Can I still change or cancel an order?

  Yes, you must contact one of our sales advisors without delay.

  Note: changes and returns are not possible for special-order parts.

• According to the webshop the part number does not exist. What should I do?

  Our webshop is linked to an ERP system. You may be unable to find it because the item number has changed. Send a mail to parts@empas.nl to request the new item number. You can also order the product directly via this email address, if you wish.

• What are the shipping costs?

  The price for parcels under 31 kg shipped to addresses in the Netherlands is €9.50. Pallet costs may be added. A half pallet costs €30 and a whole pallet costs €50.

• Can I request express shipment of an order?

  Yes, you can request express shipment of an order. Please contact our sales department for the extra costs.

• Can I also receive my invoice by email?

  You can submit your request by sending an email to info@empas.nl.

• Where can I place an order?

  You can easily order parts via parts@empas.nl. If you want to order a complete machine, please contact verkoop@empas.nl.

• Can I track my parcel?

  You always receive a track-and-trace link for your parcel from the carrier.

Product information

• What is the country of origin of certain products?

  You can request this via info@empas.nl.

• Where can I find the dimensions, weights and HS code of all the products?

  The HS codes, dimensions and weights can be requested from our sales advisors.

• How much hose will fit on my reel?

  The reel calculator will help you determine which reel is most appropriate for the amount of hose you want. The reel calculator can be found in the Downloads section.

• How long is the warranty?

  The warranty period is 12 months. This does not apply to wear parts.

• What is a wear part, and what is a manufacturing defect?

  Examples of wear parts are hoses and seals. An example of a manufacturing defect is a weak frame.

Service

• How can I submit a complaint?

  If you have a complaint, you can fill in the complaint form. We will contact you thereafter.

• I have a warranty claim.
  • Go to the webshop
  • Log in with you details

  

  • Go to your user profile

  

  • Go to 'Warrenty request' in the menu at the right

  

  • Fill in the form
  • After you click ‘Send’, we will check the form and contact you

   
• Where can I have an SKL inspection performed?

  For powered sprayers, you can have the inspection carried out at Empas. Visit the SKL inspection website to locate inspection stations for orchard sprayers, field sprayers and tractors.

• I have payment-related questions.

  You can mail your question about payments to info@empas.nl. We will contact you as soon as possible.

• Can I order documentation?

  You can find all our documentation in the Downloads section. If you would like to receive a printed copy of the documentation, you can place an order via info@empas.nl.

Dealer network

• Where can I go for a repair?

  You can contact your dealer for a repair. You can find the contact details for all our dealers in the dealer list.

• I am a grower, can we do business directly?

  No, Empas is the builder of the machines. The Empas dealer network is responsible for all customer care, by providing service, advice and flexibility at a location near you. Find a dealer in your area.

• Why is there no dealer in my region?

  The market is too small in some regions. However, we would be happy to help you find a suitable solution, so please contact one of our sales advisors at sales@empas.nl.